What benefit (or value) did you contribute today?

July 21st, 2012

Was talking with my buddy Jared at the gym today. He was fired up about a conversation he just had with a woman at work.

In a few keystrokes he created a program that cuts in half – a 50% improvement in efficiency – the time it takes her to complete a task she does regularly. He saved her THIRTY minutes each time she does the task. She was grateful beyond words and looked at him as if he had created fire! The sad thing here is she has been doing the task for years with no feedback, little training and, as you will see, little satisfaction. It was almost a fluke that he was helping her team in the first place as he had overheard someone talking about a challenge and he volunteered his time.

As they talked after the program ran he asked what benefit she had delivered to the company that day? She couldn’t answer. Ok, what about in the past six months? What did she do that added value to the company? This time she had an answer, “I cannot tell you anything good that I did but I can tell you every single thing I did wrong because my boss always tells me when I do something wrong.” WOW, can’t you just feel the sadness as you read that. The only feedback she ever gets is negative. This happens way too much. I hear it all the time. It is dehumanizing and demoralizing.

Yet, here she was with the opportunity to save time. She was eager but I suspect that will turn to fear and disengagement again as she knows what is coming next from her boss. Don’t be that boss.

Jared remembered the time he came out of a basketball game as a youth. He had just missed a shot with a chance to tie the game as time was running out.  As he came to the sidelines the coach yelled, “YOU MISSED THE SHOT!” Umm, he knew missed the shot. A little support, a little, hmm coaching, might be nice but not the obvious and negative.

I have heard it said that feedback should be soon, certain and positive. Not a bad guideline.

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Too Big To Fail – Especially People

July 13th, 2012

Too Big To Fail – Especially People – The recent Penn State episode confirms that we are destined to be disappointed when we put people on a pedestal. It appears Joe Paterno was part of the problem. Let’s not forget all the good that Joe did but there are people today still saying he did nothing wrong. The facts of the report seem to say otherwise. But this is not about Joe.

This is about our tendency to place too much faith in people and to place them on a pedestal. When we do that there is only one way they can go and that is down. The press continues to have examples of this; Lance Armstrong (verdict still out), Baseball steroids (though it seems we are going to give these guys a pass on this), Marines urinating on corpses in a combat zone. In all cases am I surprised by the event? Not fully. Disappointed? Totally. I feel the same way about Penn State. If the Church can cover up sexual abuse then so can a college. Surprised? No. Disappointed. Yes.

Perhaps the only place to safely put that faith is in a higher power. I am not here to debate that but I know placing your faith in a person is a riskier prospect. We are all human, and flawed, and we will all stumble at some point.

Maybe I am becoming more of cynic but I do know there are fine people doing fine work across our nation, the world, and in your organizations. But they are human and they will make mistakes. No problem there. Coach them, work to improve as we all aspire to that higher level of living and performance.

The problem lies when the law is broken and nothing is done to correct the breach. This is particularly egregious when children are the victims.

When we accept people as human, as we all are, they never get on the pedestal and maybe we can avoid these instances in the future. But the minute we place on them a greatness that exceeds their humanity we are all in danger.

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I dont do nothing well

June 24th, 2012

On short notice I had knee surgery on Friday AM. It is Sunday and I have been spending most of my time in bed. Resting, sleeping, eating. I think I have gained 4 pounds. I am bored. I am bored despite reading a manual on how to scuba dive, getting some work done, playing words with friends and sleeping and eating. Wait, I already mentioned those two…

A couple of meniscus tears that were starting to cause more pain and problems than they had in the previous few years so I got them removed. (the tears not the entire menisci. not ready for that yet. maybe 5 years). Not a big deal in the grand scheme of things but certainly an annoying, and painful, inconvenience right now.

I am an active person. I am not good at doing nothing. But I am making a go of it…Looking forward to being back to normal, so to speak.

In the meantime, you can find me on Facebook.

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To Facebook or Not Facebook, Is a blog the question?

June 24th, 2012

I have been blogging less, posting to Facebook more. Does it matter? I have no idea.

But I do know there are readers of the blog that only follow the blog and vice versa…

In case you missed it.

here is a link to a neat 10 minute radio inteview I did. http://www.ncs30.com/index.php?option=com_content&view=article&id=1745:wally-adamchik-construction-leadership-from-a-to-z&catid=77:vrca-radio&Itemid=103

here is a link to an article on the American Express small business website. http://www.openforum.com/articles/sales-check-in-2012-5-ways-to-motivate-slacking-salespeople

Now, all I need to do is figure out how to make money from all that PR!?

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Eat a cookie – boast less

May 16th, 2012

Recent research shows we love to talk about ourselves as it triggers the same sensation in the brain as food or money.

Harvard University neuroscientists have confirmed we spend about 40% of our day telling others what we feel or think. The main reason is that this rewards us at the level of brain cells and synapses. People are even willing to forgo money to talk about themselves. Not only did people decline money but functional MRIs confirm the highest blood flow and activity in the brain associated with mental activity relating to people talking about their own beliefs and opinions. We are getting into the meso-limbic system here which is associated with the sense of reward and satisfaction from food, money and, yes, sex.

So, twitter and facebook may be as fulfilling as a cookie and they don’t have calories….but we can look like an idiot when we don’t shut up…hmm.before I say more I think I head for the pantry.

Maybe you want a pack of Oreos around the next time the office braggart comes in. Just smile and hand him the pack.

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Celebrate

May 11th, 2012
Craig Perks..Who? He won The Players Championship in 2002. The Players is played at TPC Sawgrass which features the island green on the 17th hole. It is one of the richest purses in golf and he won it ten years ago.

One of his biggest regrets is that he didnt truly celebrate it. He kind of got back to work thinking about the next tournament and didnt want to make too big a deal out of it – but i…t was a big deal and this is a regret.

It is so important we take time to smell the roses. I remember when I got accepted to flight school, a big accomplishment (they only took 4 people my year from my source) I immediately started to worry about my grades at school and what aircraft I would fly. I wasnt even going to check in to the place for a year and wouldnt get my wings for three years but i was already moving on and never took the time to pat myself on the back and celebrate the achievement.

Go ahead, take a moment to enjoy the moment. Life is too short.

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One of the best things I have read in quite some time….

May 10th, 2012

Got this from Bret Stephens in the  Wall Street Journal. Home Run! If I could be tech savvy enough I would post the link. Give him full credit for this one..
Dear Class of 2012:

Allow me to be the first one not to congratulate you. Through exertions that—let’s be honest—were probably less than heroic, most of you have spent the last few years getting inflated grades in useless subjects in order to obtain a debased degree. Now you’re entering a lousy economy, courtesy of the very president whom you, as freshmen, voted for with such enthusiasm. Please spare us the self-pity about how tough it is to look for a job while living with your parents. They’re the ones who spent a fortune on your education only to get you back— return-to-sender, forwarding address unknown.

No doubt some of you have overcome real hardships or taken real degrees. A couple of years ago I hired a summer intern from West Point. She came to the office directly from weeks of field exercises in which she kept a bulletproof vest on at all times, even while sleeping. She writes brilliantly and is as self-effacing as she is accomplished. Now she’s in Afghanistan fighting the Taliban.

If you’re like that intern, please feel free to feel sorry for yourself. Just remember she doesn’t.

Unfortunately, dear graduates, chances are you’re nothing like her. And since you’re no longer children, at least officially, it’s time someone tells you the facts of life. The other facts.

Fact One is that, in our “knowledge-based” economy, knowledge counts. Yet here you are, probably the least knowledgeable graduating class in history.

A few months ago, I interviewed a young man with an astonishingly high GPA from an Ivy League university and aspirations to write about Middle East politics. We got on the subject of the Suez Crisis of 1956. He was vaguely familiar with it. But he didn’t know who was president of the United States in 1956. And he didn’t know who succeeded that president.

Pop quiz, Class of ’12: Do you?

Many of you have been reared on the cliché that the purpose of education isn’t to stuff your head with facts but to teach you how to think. Wrong. I routinely interview college students, mostly from top schools, and I notice that their brains are like old maps, with lots of blank spaces for the uncharted terrain. It’s not that they lack for motivation or IQ. It’s that they can’t connect the dots when they don’t know where the dots are in the first place.

Now to Fact Two: Your competition is global. Shape up. Don’t end your days like a man I met a few weeks ago in Florida, complaining that Richard Nixon had caused his New York City business to fail by opening up China.

In places like Ireland, France, India and Spain, your most talented and ambitious peers are graduating into economies even more depressed than America’s. Unlike you, they probably speak several languages. They may also have a degree in a hard science or engineering—skills that transfer easily to the more remunerative jobs in investment banks or global consultancies.

I know a lot of people like this from my neighborhood in New York City, and it’s a good thing they’re so well-mannered because otherwise they’d be eating our lunch. But if things continue as they are, they might soon be eating yours.

Which reminds me of Fact Three: Your prospective employers can smell BS from miles away. And most of you don’t even know how badly you stink.

When did puffery become the American way? Probably around the time Norman Mailer came out with “Advertisements for Myself.” But at least that was in the service of provoking an establishment that liked to cultivate an ideal of emotional restraint and public reserve.

To read through your CVs, dear graduates, is to be assaulted by endless Advertisements for Myself. Here you are, 21 or 22 years old, claiming to have accomplished feats in past summer internships or at your school newspaper that would be hard to credit in a biography of Walter Lippmann or Ernie Pyle.

If you’re not too bright, you may think this kind of nonsense goes undetected; if you’re a little brighter, you probably figure everyone does it so you must as well.

But the best of you don’t do this kind of thing at all. You have an innate sense of modesty. You’re confident that your résumé needs no embellishment. You understand that less is more.

In other words, you’re probably capable of thinking for yourself. And here’s Fact Four: There will always be a market for people who can do that.

In every generation there’s a strong tendency for everyone to think like everyone else. But your generation has an especially bad case, because your mass conformism is masked by the appearance of mass nonconformism. It’s a point I learned from my West Point intern, when I asked her what it was like to lead such a uniformed existence.

Her answer stayed with me: Wearing a uniform, she said, helped her figure out what it was that really distinguished her as an individual.

Now she’s a second lieutenant, leading a life of meaning and honor, figuring out how to Think Different for the sake of a cause that counts. Not many of you will be able to follow in her precise footsteps, nor do you need to do so. But if you can just manage to tone down your egos, shape up your minds, and think unfashionable thoughts, you just might be able to do something worthy with your lives. And even get a job. Good luck!

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Integrity Checks

May 5th, 2012

PART ONE

Yahoo confirms misleading info on new CEO’s resume..it turns out the new CEO for Yahoo does not have a computer science degree as noted on his resume. Thompson only has an accounting degree from Stonehill College, an accomplishment that Yahoo also listed in the filing. The accounting degree was the only one listed in Thompson’s resume last year by eBay Inc. when he was still runnin…g that company’s PayPal payment service. He graduated in 1979, according to Stonehill’s website.

Yahoo confirmed Thompson’s credentials had been exaggerated in the recent filing with the Securities and Exchange Commission. The company, which is based in Sunnyvale, California, brushed off the distortion as an “inadvertent error.” (the preceding 85 or so words in this post come from MSNBC)

Now, I am not sure how a college degree inadvertenty shows up on a resume in a year. That is what amazes me here. It seems to me that cases like this are usually a misrepresentation done years back that simply sticks and two decades later it is discovered.

Does Yahoo pass or fail the integrity check? The verdict is still out. But for you, double check your resume and get it right.

PART TWO

The Nashville Predators on Tuesday suspended forwards Alex Radulov and Andrei Kostitsyn — two of the team’s top scorers during the playoffs — for Game 3 of their series against the Phoenix Coyotes on Wednesday at Bridgestone Arena for an unspecified violation of team rules.

The Predators pass the integrity check big time. They are in the playoffs and suspend two adults for missing a curfew.

What do you do when one of your best does something counter to the values of the organization?

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Breaking and entering employment interviews

April 28th, 2012

First off – I have been posting some on Facebook lately and am still working on getting it all connected. I encourage you to follow FireStarter Speaking and Consulting on Facebook….some people have had a hard time finding it though so you can email me your Facebook name and I will find you. I will not give you my passwords.

NOW FOR BREAKING AND ENTERING….What would you do if a potential employer said during the interview “Let’s drive to your house, I want to look inside and look in your cabinets and files?” I am guessing you would say no. But that is exactly what many employers and schools are doing when they ask for your password information for Facebook and other online accounts, and I for one, that it is wrong. Are there no limits?

I am hugely in favor of background checks by prospective employers and also am in favor of them looking you up online and checking out your public postings. In fact, as an employer, if you do not do this you are missing an important part of the hiring process. While I do think a firm should do their homework in the selection process I am not fan of starting off on tack that of mistrust. Requiring passwords as a condition of employment is just that.

It is an employers market these days. High unemployment makes people do things and giving passwords is one of those things. Would you want your boss watching over you while you sleep? yikes!! I cannot imagine asking someone to do this as an employer and do think it sends a poor message about trust. Maybe I am wrong but that is where I am on this and I hope the new legislation proposed to end this intrusive hiring practice passes.

But this isn’t about politics or legislation it is about a workplace built on trust and respect. Demanding passwords isn’t that.

 

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Why did you hire THAT person?

April 13th, 2012

Did you ever make a bad hire…Of course…but you hired them because you needed them…but that assumes you find the right person too. Do you ever hire someone simply because you DO need them knowing (or maybe failing to admit to yourself) they are not the right person. This brings me to Ryan Tannehill.

Who? Exactly. I consider myself a bit of a college football fan but his name never sank into my mind over the past few years. I just had to look to find that he went to Texas A&M. In short, he had a nice college career and a very good pro day where he showed his stuff to NFL scouts. The top two quarterbacks in the draft are probably going number one and two and are already spoken for. This makes Tannehill the number three QB available. Couple this with his good pro day and he is all of  a sudden the talk of the draft and he will go higher, perhaps much higher, than originally predicted or perhaps even higher than he should go based on demonstrated talent. In other words, his body of work, clearly shown in his game films is good but not great and created expectations he would go at number 18 or so. Now he could be top 10. Good for him, maybe bad for the one drafting him.

How many times have you needed to hire someone and you talked yourself into them in the interview. Heck, you probably talked yourself into it when you looked at the resume. The interview is where you are suppposed to be evaluating the person, not talking yourself into hiring them. An interview is inherently inaccurate. We all know that. They are measured to be 31% accurate/effective in predicting the success of a new hire. It seems this is exactly what some teams are doing in this draft. Tannehill had a good pro day (see that as the interview) and teams are talking about drafting him high. Mind you, before the interview he was good not great.

The point here is that hiring is a process that should have serveral phases and parts to it. The interview is only part of it. The NFL also uses an assessment called the Wonderlic (I have had this one done to me) to determine overall cognitive reasoning (I got hired so I guess I did OK). What do you use and how well do you use it?

We help people in the hiring process with assessments of various kinds. Most firms use no assessment but those that do enjoy a better success rate in the hiring process. We can even benchmark a position and then help you hire to the benchmark. The NFL does that too. They know the general size, strength, speed, and intelligence requirements for any given position. This doesn’t mean having the right numbers insures success but it does help.

I hope Tannehill has a great NFL career. He does seem like a good guy but I can’t say for sure. What I can say for sure is hiring should be based on the needs of the organization coupled with the ability of the organization to find a qualified candidate. To do anything else is to invite failure in hiring.

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