Got this from an attendee at a session today.

OK, think fast…there is situation on a job site at work and you need to call in some support. Maybe you cant get there and you need someone to fight the fire or maybe you are on site and need some reinforcements. Who do you call? OK..crisis handled…….time goes by..another crisis, who do you call?

Many of you will answer the same person you called the first time. We all have that go to person. We need a person like that. The problem is when we never call someone else. Why? First off, the go to guy may be tired of being called although they will never tell you that. Second, and much more important, you aren’t doing much of a good job in developing people in your
organization if you never call anyone else.

One of the traits of best of class leaders is they develop new leaders. They dedicated time to growing and developing people and have a default approach in that they are always developing people when they can. Chapter Six of my first book, NO YELLING, is called Make New Leaders and we talk about this very point.

It reminds me of the time a great manager who worked for me asked me where I had been and I told her I was at a location that was having troubles. She knew the answer but asked why I never spent time with her. Of course, I didn’t have to, she was fine. But her point never left me. We need to take care of our good people too. I digress but you get the point from both examples.

So, who you gonna call?

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