I conducted a seminar for a group today on advanced communication. Previously we had used the DiSC profile to establish a foundation. In the weeks since that initial session communication has improved at the firm. How? People are talking about talking. They are using the session and the assessment as the platform to have conversations about how they get along and how they interact.

Today we used the Thomas Kilman Instrument (TKI) which is about understanding your conflict resolution modes. There are five ways to solve conflict, any of which can be effective, none of which is always right. So, today we got them talking about the team dynamics and the styles of team members. Again, conversation about conflict resolution.

The best time to talk about how to fight the battle is before you are in battle. You can’t decide how to resolve conflict when you are in the midst of conflict. The best time to talk with people about managing conflict is before it happens.

Now is as good a time as any. Go ahead.

If you aren’t sure how to start, give me a call and we can talk about it.

This entry was posted on Wednesday, June 17th, 2009 at 2:16 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.