Just a friendly reminder that email is a wonderful communication tool however it can fail us too. In the past week I have watched a few exchanges go down the toilet as people kept replying with email. With each exchange I could see both sides getting more entrenched in their position and doing nothing to see the point of view of the other person.

I suggested conference calls in both cases and we were able to get things back on track. It took verbal communication to resolve the misunderstanding.

Like a good carpenter who uses all the tools in their toolbox, so too, should we use all the communication tools at our disposal.

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