Yesterday I mentioned my lack of satisfaction with a GM dealer when I went to pay for service I had done. What I didn’t mention is that I only paid for the car yesterday but was unable to drive it home. I got a ride to the dealer today to actually pick up the car. It now pulls to the left, BAD. It didn’t do this when I dropped it off. I did ask for a tire rotation and balance and I know these are related. I did not ask for an alignment as things were OK when I dropped off the car. Here is my issue. As soon as I pressed the gas I knew the car was pulling. It is so bad, you can’t miss it. So, what did the person or people who drove the car after maintenance feel and was there ever a thought to call me and say I might want to get an alignment? Based on my post yesterday, I think we know the answer to this.

Here is a coincidence. Did you see the news today! This next paragraph comes from MSNBC.

General Motors was trading at levels not seen since Dwight D. Eisenhower was president, according to CNBC, and its market cap is $6.4 billion, lower than companies including Avon Products (AVP, news, msgs) and SuperValue (SVU, news, msgs). Goldman Sachs analyst Patrick Archambault cut his rating on the company to “sell” from “neutral” and lowered his price target to $11 from $19. “We think GM’s automotive cash flow burn this year and next is likely to lead it to look to raise capital, which we believe could lead to significant shareholder dilution and/or a cut to the company’s dividend,” Archambault wrote in a note to clients. GM was the third-worst performer among S&P 500 stocks.

I know the link between poor service at a dealer in Raleigh and cash flow for GM is pretty weak. Wait a minute, considering my recent experience, maybe it isn’t.

Happy customers creat profits for a firm. Unhappy customers go somewhere else where they will be happy. Are your customers happy?

This entry was posted on Thursday, June 26th, 2008 at 9:37 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.