A bit more customer service
Check out this brief story from Golf Digest.
I have stayed at The Greenbriar in WV and believe the article which talks about long time employees providing great service being recognized for it. A good recipe for business success.
in case you dont click, here is the quote I love.
Courses and resorts will spend millions of dollars on advertising, marketing, management, course upgrades, decor or, say, a casino, but they’ll never be able to put a price tag on a good doorman, shuttle driver, caddie, bag boy or a beverage cart girl.
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"Your energetic speaking style and well-polished presentation captured the attention of the entire audience of nearly 300 Coast Guard personnel...Your familiarity with the Coast Guard and our missions was evident, as you incorporated service history and factual information in your presentation... Your sincere, heartfelt presentation certainly contributed to the overall readiness of this command. Thanks again!"
Captain Mike Moore
USCG, Commanding Officer
Aviation Training Center
Mobile, Alabama