Neeleman Integrity
How about that Jet Blue CEO? After his airline left passengers stranded on airplanes for hours last week his aggressive mea culpa campaign continues. The cynics might call it spin but you have to give him credit, he has not pointed a finger at anyone nor the weather as he takes the blame for what happened. This is integrity of the highest degree.
When is the last time a corporation actually took the blame for anything? The tainted Tylenol actions of so long ago are a good example here also.
Without trust you have nothing. People buy things from people they trust. People follow leaders they trust. Neeleman is demonstrating that he is trustworthy as he appears across the country on shows as diverse as Leno and YouTube. His employees know he is taking hits and this increases loyalty. Loyal employees help firms succeed.
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" ...it was one of the most dynamic and interesting talks I have ever witnessed on general leadership and effective management. I thought it was very interesting to see how you approached the topic from the bottom up -- from the grunt's perspective. This made the topic very easy for me to relate to and gave me ideas on how to develop the leaders I am responsible for."
Noel S. Salac, P.E.
Construction Engineer
Nebraska Dept. of Roads