We just bought a new car. Actually it is a used 2008 (better cash flow on this one!).

For long time readers you know the last time I bought a car it was with cash for clunkers and I went to Burlington,VT to get the car. They had what I wanted and I know the dealer. Well..same thing this time.

Especially with a used car there is an added element of uncertainty but I know the guy. My brother worked with him in construction in NYC in he 80s and they are solid friends. My brother, mother and I all buy our cars from him. We get the best price and we get great service.

Could I get that here in NC? Maybe but probably not. With an infrequent purchase like a car the cost of getting it wrong is too high. My solution is to drive 1560 miles in two days. Drove the old one up on Wednesday and the new one back on Thursday.

How far will your customers go because they trust you? How far will your employees go because they trust you? And in the case of employees it isn’t distance we are talking about, it is effort.

I don’t expect to need a new car for awhile. (I have kept each of my three previous cars over ten years and over 200k miles). But when I do need one I will be heading to Vermont. I am what you would call a loyal customer.

This entry was posted on Friday, April 22nd, 2011 at 5:33 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.