A bit more customer service
Check out this brief story from Golf Digest.
I have stayed at The Greenbriar in WV and believe the article which talks about long time employees providing great service being recognized for it. A good recipe for business success.
in case you dont click, here is the quote I love.
Courses and resorts will spend millions of dollars on advertising, marketing, management, course upgrades, decor or, say, a casino, but they’ll never be able to put a price tag on a good doorman, shuttle driver, caddie, bag boy or a beverage cart girl.
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"At first I was a bit skeptical... but you were able to slowly rule over my skepticism with your candid stories, accurate information on ‘true’ leadership and your closing statement. “Here are the tools; I have not given you application but merely the tools to be great leaders.” Your stories about the next generation and not forcing them to “pay their dues” really struck a chord as well as your analysis of generation Y and their constant need for information…"
Dan Cullen
JP Cullen & Sons, Inc.