Say what you mean
I delivered a workshop on communication and conflict resolution today. At the outset I asked the attendees, as I now ask you, to quantify terms like ASAP, or soon, or later. Do you ever use these terms? To increase the quality of your communication I suggest you don’t.
To you ASAP may mean right now, to me it may mean when I finish what I am working on. It may depend. How about you tell me when you need it? Rather than ASAP tell me immediately, right now, or by 3PM. Clarity reduces conflict. Lack of clarity contributes to it.
If you are clear about your expectations than it is easier to hold someone accountable and easier to resolve conflict because you might stop it from happening in the first place. Give it a try.
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"Your energetic speaking style and well-polished presentation captured the attention of the entire audience of nearly 300 Coast Guard personnel...Your familiarity with the Coast Guard and our missions was evident, as you incorporated service history and factual information in your presentation... Your sincere, heartfelt presentation certainly contributed to the overall readiness of this command. Thanks again!"
Captain Mike Moore
USCG, Commanding Officer
Aviation Training Center
Mobile, Alabama