According to Nations Restaurant News

Restaurants across the country, anticipating a long-term recession, are increasing their investment in employee training and development to get the most out of workers. “We need our employees to sell more and waste less, and they can only do that with confidence if they are taught how,” said Kat Cole of Hooters of America, the Atlanta-based chain with more than 470 locations. The vice president of human resources said the restaurant is testing employee productivity through its point-of-sale system because it is easy to monitor. CKE Restaurants Inc., the Carpinteria, Calif.-based parent to the 1,185-location Carl’s Jr. and the 1,912-location Hardee’s food chains, recently announced its formation of the Star Academy training centers for restaurant managers and a Web-based management training program for franchise employees. These training programs will also be available to its international franchisees, the company stated. Dallas-based sandwich chain Which Wich?, San Diego-based Garden Fresh Restaurant Corp., and Dallas-based Brinker International are rolling out training programs for their franchises that include online resources, intranet-based testing, and Web-based certification for sous chefs, respectively.

What are you doing in your business to help your people get better at what they do? FireStarter is quite busy with firms continuing to invest in their people. I am grateful to those firms. More important, the employees in those firms appreciate the development. This improves morale, productivity and profitability. These are worth the effort.

This entry was posted on Wednesday, March 18th, 2009 at 4:50 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.