Listen, dont speak
I attended a trade show for the Assn Execs of NC today…this is truly a target market for me and it was good to be with them. One of the things I was reminded of is the importance of simply listening to people. I wasn’t there to tell MY story..i was there to make friendships and build relationships. This takes time, time I am willing to invest as these folks are in NC.
We can all do better to talk a bit less and listen a bit more…This makes all the more sense as I tell you I am sending notes to six people I met, and listened to today.
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"As a result of the session you delivered to my group, using “No Yelling” as the guide we have experienced an exceptional start to our 2009 construction season. Safety as usual is paramount, and our production rates have exceeded even my high expectations. There has been a positive shift in ownership from all that attended, which leads me to believe we could have the same success if we did the same kind of training with our front line labor force."
Bob Peeke
Construction Manager
Alberta Highway Services Ltd.