You are reading this because you’re in a position of leadership. You may have some people working for you who are not quite cutting it. So, you have three options: live with them, get rid them, or help them. Said differently, you can surrender and do nothing, you can “manage” them out the door, or you can lead them to success. Let’s look at each choice more closely.
Live with them; do nothing – The devil you know is better than the devil you don’t, or so the cliché goes. Let’s face it; the truth is that it’s easier to let this situation continue than to “do something about it.” If you fire them, you’ll need to replace them. Maybe they aren’t all that bad. And, if you talk with them about their performance, they might get angry, defensive, or emotional, and who wants to deal with that?
But the reality is that, when you allow a marginal performer to stay, you send the message to all your employees that this level of performance is acceptable. Don’t fool yourself into thinking that your employees haven’t noticed someone who habitually operates at a sub-standard level. They have, and they’re waiting for you to demonstrate that you are committed to upholding those standards. Ultimately, your credibility is at stake. So, while it would be easier to look the other way, if you do, you abdicate your authority as a leader.
Manage them out the door – You’ve told the employee that they need to shape up. They haven’t. You’ve had enough. You decide they have to go. So, you write them up a few times. You can always “find” reasons: a few minutes late coming in one day… not filling out the proper paperwork… failure to put out a traffic cone when parking the company vehicle. You get the idea.
Of course, these are pretty minor offenses and are often overlooked. But, now that you’ve reached your limit, you start enforcing these policies to the letter. If you play your cards right, you can make life so difficult for the employee that they might leave on their own. While that may sound like a great idea, it can be considered constructive discharge--which you don’t want. According to Black's Law Dictionary, constructive discharge is “a termination of employment brought about by making the employee's working conditions so intolerable that the employee feels compelled to leave." It’s illegal and can end up involving you and the company in a lawsuit.
Every employee has different needs and expectations, and will present unique challenges. I don’t want to oversimplify, but the three options above are pretty universal. You can do nothing, you can manage them out the door, or you can lead them to success.
Wally Adamchik is the President of FireStarter Speaking and Consulting, a national leadership consulting firm based in Raleigh, NC. You can visit the website at www.FireStarterSpeaking.com or email him at firstname.lastname@example.org. He is the author of No Yelling (www.noyelling.net).
"As a result of the session you delivered to my group, using “No Yelling” as the guide we have experienced an exceptional start to our 2009 construction season. Safety as usual is paramount, and our production rates have exceeded even my high expectations. There has been a positive shift in ownership from all that attended, which leads me to believe we could have the same success if we did the same kind of training with our front line labor force."
Alberta Highway Services Ltd.